Refund Policy

Introduction

At Mannthan Minds, we are committed to providing professional mental wellness, counseling, workshops, and internship services. This Refund Policy outlines the terms related to cancellations, refunds, and rescheduling of bookings made through our website.

By booking any session, workshop, or program, you agree to this Refund Policy.

Therapy & Counseling Sessions

Appointment Confirmation

A session is considered confirmed only after successful payment through the approved payment gateway.

Incomplete or failed payments will not be treated as confirmed bookings.

Cancellation Policy

Clients are requested to inform us in advance if they wish to cancel or reschedule their appointment.

Cancellation requests made within the allowed time period may qualify for rescheduling or partial refund consideration.

Missed Appointments

If a client:

  • Fails to attend the scheduled session
  • Misses the session without prior notice
  • Joins significantly late

the session may be marked as completed and may not qualify for refund or rescheduling.

Refund Eligibility

Refunds may be considered under the following situations:

  • Duplicate payment made accidentally
  • Technical payment failure where amount is deducted but booking is not confirmed
  • Session cancellation initiated by our team
  • Service unavailable due to technical issues from our side

All approved refunds will be processed within a reasonable time period.

Non-Refundable Services

The following may be non-refundable:

  • Completed counseling sessions
  • Workshops already attended
  • Internship registration fees
  • Downloaded certification programs
  • Customized consultation services

Internship & Training Programs

Internship and training program fees may be non-refundable once:

  • Registration is confirmed
  • Access to materials is granted
  • Sessions or mentorship has started

Participants are advised to review program details carefully before making payment.

Workshops & Camps

For workshops, camps, or group sessions:

  • Refund eligibility may vary depending on the event type and timing of cancellation.
  • Last-minute cancellations may not qualify for refunds.

Technical Payment Issues

If payment is deducted but booking is not confirmed:

  • Please contact support with payment details and transaction ID.
  • Verified failed transactions will be reviewed and processed accordingly.

Refund Processing Time

Approved refunds are generally processed within:

  • 5–10 business days

depending on the payment gateway and banking provider.

Payment Gateway Charges

Certain payment gateway or transaction processing charges may be non-refundable.

Rescheduling Policy

Clients may request appointment rescheduling based on:

  • Therapist availability
  • Advance notice period
  • Service terms

Rescheduling requests are subject to approval.

Emergency Situations

In exceptional circumstances, refund or rescheduling requests may be reviewed individually at management discretion.

Contact for Refund Requests

For refund or payment-related concerns, users may contact us through:

  • Official website contact form
  • Registered support email
  • Official support number

Please include:

  • Full Name
  • Transaction ID
  • Booking details
  • Payment screenshot (if applicable)

Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice.

Continued use of our services indicates acceptance of updated terms.